Thank you for making a reservation with us for your rowing camp. This document is the Terms and Conditions of our contract which we ask you to read and indicate your acceptance which along with payment of deposit is necessary before we can confirm your booking. When making a booking online, the details of your booking are defined in the website and form part of the contract of what GoFigueira will supply you with.
The Principal person is the person making this booking and may be on behalf of another , or others also if the booking is made for more than one person. The principal person is obliged to make clear in the booking who the other parties are whether by name or by number of people within a group.
The contract is between GoFigueira Ltd and the person to whom this contract has been provided. Throughout this contract any reference to ‘you’ or ‘your’ means this same person. Any reference to ‘We’, means GoFigueira Ltd. In the case of a junior, the registrant accepts these terms on behalf of the junior.
The “booking start date” is the earliest date on which we have agreed you can make use of any service we have provided and the booking end date is the date when we have agreed that the last person will make use of any service we have provided
We regard each person as being responsible for ensuring that they have the necessary and valid travel documents. Each person will need a current passport to cross a border to enter the EU or Schengen area – (more information can be found at http://europa.eu/travel/doc/index_en.htm . UK residents will need their passport to travel to Portugal. UK residents who are not in possession of a UK passport may require a visa on whatever passport they do hold to travel to Portugal. Other non-EU or non-Schengen passport holders may also require a visa to travel to Portugal. You are responsible for obtaining the correct and valid passport and visas as necessary for your travel which can take months to obtain is some cases.
Depending on the schedule of agreement, we may provide transport as part of the package, However we cannot be held liable for any loss or expense incurred if for any reason you cannot reach any point in your journey at the intended or required time. We are not liable for any delays or cancellations to flights or other public transport and we are not involved in their booking or management even if we offer advice or tips on travel that you may or may not wish to consider. This include where we may have introduced you to a 3rd party to help you decide on, and book flights, as the relationship is between you and the 3rd party and they are responsible for providing all legal and administrative cover in connection with flights and any other travel arrangements they have arranged for your trip.
For their own protection and to ensure they get the best and quickest service should anyone have an injury or experience delays, each person should arrange to be covered by suitable travel insurance which should cover medical care costs. We are not responsible for providing this cover. We require everyone to have sufficient insurance to cover emergency repatriation as we cannot provide or arrange air ambulance or other such services. Each guest is also responsible for obtaining the correct health certificates required such as for example if they have come from a country where certain diseases (yellow fever etc) are prevalent. We are not responsible for providing this, nor for ensuring that each guest is fully aware of his/her responsibilities.
Costs of any loss or damage to equipment and/or facilities are payable by the person who incurred the loss or damage and should be paid directly to GoFigueira Ltd.
The full price agreed must be paid in advance of arrival date by the date indicated in the schedule. Payment is accepted by bank transfer and via our website (Paypal and cards). Your booking is insured against financial failure of GoFigeuria Ltd by IPP Ltd and its Panel of Insurers. This insurance is only valid for clients who book and pay directly with/to GoFigueira Ltd. For further information see www.ipplondon.co.uk.
If after making your booking and receiving confirmation from us, you wish to change to book on different dates, or alter the number of rooms or services or persons, we will do our best to accommodate the changes and we will advise you of any differences to the price – however we cannot guarantee to be able to and if the request cannot be fulfilled then we reserve the right to retain the deposit and any cancellation charges as detailed below if you do not want to proceed. vA guest may transfer his booking to another person by giving reasonable notice by which is understood at least 2 weeks. However we will always try to accommodate such changes at shorter notice also.
The Portuguese national rowing federation and the Portuguese national canoe federation have first call on the lake rowing facilities so on occasion we may have reduced width of the lake available and/or we may have to use the river rather than the lake when it is not available. Where this happens we will normally have notice from them well in advance and we will pass on such notice to you. We cannot be held responsible however for costs of amendments to plans that may occur due to non-availability of the lake or river due to this or any other circumstance.
Notwithstanding amendments to the booking as per section 11 above, GoFigueira will increase prices only under the following circumstances:
Should a significant variation occur due to one or more of the above events (of more than 10%) , the principal person will be advised immediately and will be offered he option of paying the additional amount or of a full refund . The costs incurred for any travel or other arrangements made separately by the client are not included in any re-imbursement.
Where it is impossible to provide the services contracted, the client will be offered alternative services, or compensated for their lack, or transported back to the pick-up point and compensated. Compensation will not in any case exceed the value paid of the trip.
The principal person must advise GoFigueira Ltd immediately of any aspect of the goods or services supplied that are not as per the agreement.
If any individual wishes to cancel, they must notify us of this in writing. The date of cancellation is the date that the written confirmation is received by us and provided this is more than 180 days in advance of the booking start date, the entire monies paid to us will be returned to the client. If the cancellation is made 180 days or less in advance of the booking start date, then the following rules apply:
All of the above is subject to GoFigueira Ltd retaining additional compensation for any costs incurred that it cannot recover: for example, such as having to pay penalty fees for cancelling equipment, service or facility rentals agreed on behalf of the client. The monies required for the cancellation fee will be taken from the monies paid for the entire group.
Example: Client has booked and camp cost is £600 while deposit is £100 . Guest cancels 2 months before departure date and is not replaced by another. In this event, 40% of £600 (£240) plus the deposit £100), so £340 total, is due (whether or not the full fee or deposit has been paid) and will be deducted from the monies returned to the client. Client remains responsible for paying the amounts due if these are not covered by amounts already paid.
In exceptional circumstances we may have to cancel your booking including there being insufficient numbers. If this should happen we would return to you all the money you have paid us. We will not cancel your booking during the three weeks prior to the booking start date unless:
We are not liable for compensation, payments, refunds or other costs associated with cancellation or alternation of travel arrangements you may incur because of our cancellation or for any other reason. We reserve the right to change your accommodation if necessary and we will do all within our power to substitute the booked accommodation with another of the same standard.
If you have a complaint with the accommodation, equipment or facilities, please immediately inform us (or our local agent if we are not available for any reason) and we will do whatever is possible to rectify the problem. If your problem cannot be put right on the spot, you must record the details of the complaint with us and/or the local agent and in our complaint book. We reserve the unconditional right to refuse a booking or terminate a person’s accommodation in the event of unreasonable conduct or complaints from neighbours etc.
By completing the registration process and checking the appropriate box, I accept the above terms and conditions.