Terms and Conditions

 

Thank you for making a reservation with us for your rowing camp. This document is the Terms and Conditions of our contract which we ask you to read and indicate your acceptance which along with payment of deposit is necessary before we can confirm your booking. When making a booking online, the details of your booking are defined in the website and form part of the contract of what GoFigueira will supply you with.

The Principal person is the person making this booking and may be on behalf of another , or others also if the booking is made for more than one person. The principal person is obliged to make clear in the booking who the other parties are whether by name or by number of people within a group.

 

  1. Contract

The contract is between GoFigueira Ltd and the person to whom this contract has been provided.  Throughout this contract any reference to ‘you’ or ‘your’ means this same person. Any reference to ‘We’, means GoFigueira Ltd. In the case of a junior, the registrant accepts these terms on behalf of the junior.

  1. Booking Start and End Dates

The “booking start date” is the earliest date on which we have agreed you can make use of any service we have provided and the booking end date is the date when we have agreed that the last person will make  use of any service we have provided

  1. Passports and Visas

We regard each  person as being responsible for ensuring that they have the necessary and valid travel documents.  Each person will need a current passport to cross a border to enter the EU or Schengen area – (more information can be found at http://europa.eu/travel/doc/index_en.htm . UK residents will need their passport to travel to Portugal. UK residents who are not in possession of a UK passport may require a visa on whatever passport they do hold to travel to Portugal. Other non-EU or non-Schengen passport holders may also require a visa to travel to Portugal. You are responsible for obtaining the correct and valid passport and visas as necessary for your travel which can take months to obtain is some cases.

  1. Travel Arrangements

Depending on the schedule of agreement, we may provide transport as part of the package, However we cannot be held liable for any loss or expense incurred if for any reason you cannot reach any point in your journey at the intended or required time. We are not liable for any delays or cancellations to flights or other public transport and we are not involved in their booking or management even if we offer advice or tips on travel that you may or may not wish to consider. This include where we may have introduced you to a 3rd party to help you decide on, and book flights,  as the relationship is between you and the 3rd party and they are responsible for providing all legal and administrative cover in connection with flights and any other travel arrangements they have arranged for your trip.

  1. Insurance, Health & Safety

For their own protection and to ensure they get the best and quickest service should anyone have an injury or experience delays, each person should arrange to be covered by suitable travel insurance which should cover medical care costs. We are not responsible for providing this cover. We require everyone to have sufficient insurance to cover emergency repatriation as we cannot provide or arrange air ambulance or other such services. Each guest is also responsible for obtaining the correct health certificates required such as for example if they have come from a country where certain diseases (yellow fever etc) are prevalent. We are not responsible for providing this, nor for ensuring that each guest is fully aware of his/her responsibilities.

 

  1. Payment for damages

Costs of any loss or damage to equipment and/or facilities are payable by the person who incurred the loss or damage and should be paid directly to GoFigueira Ltd.

 

  1. Payment terms and Financial Failure Protection

The full price agreed must be paid in advance of arrival date by the date indicated in the schedule. Payment is accepted by bank transfer and via our website (Paypal and cards).   Your booking is insured against financial failure of GoFigeuria Ltd  by IPP Ltd and its Panel of Insurers. This insurance is only valid for clients who book and pay directly with/to  GoFigueira Ltd. For further information see www.ipplondon.co.uk.

 

  1. Changes to booking

If after making your booking and receiving confirmation from us, you wish to change to book on different dates, or alter the number of rooms or services or persons,  we will do our best to accommodate the changes and we will advise you of any differences to the price  – however we cannot guarantee to be able to and if the request cannot be fulfilled then we reserve the right to retain the deposit and any cancellation charges as detailed below if you do not want to proceed.  vA guest may transfer his booking to another person by giving reasonable notice by which is understood at least 2 weeks. However we will always try to accommodate such changes at shorter notice also.

 

The Portuguese national rowing federation and the Portuguese national canoe federation have first call on the lake rowing facilities so on occasion we may have reduced width of the lake available and/or we may have to use the river rather than the lake when it is not available.  Where this happens we will normally have notice from them well in advance and we will pass on such notice to you.  We cannot be held responsible however for costs of amendments to plans that may occur due to non-availability of the lake or river due to this or any other circumstance.

 

  1. Price amendments

Notwithstanding amendments to the booking as per section 11 above, GoFigueira will increase prices only under the following circumstances:

  • for fuel, exchange rate (when rate changes by more than 2%), landing charges
  • more than 30 days before booking start date

Should a significant variation occur due to one or more of the above events (of more than 10%)  , the principal person will be advised immediately and will be offered he option of paying the additional amount or of a full refund .  The costs incurred for any travel or other arrangements made separately by the client are not included in any re-imbursement.

 

  1. Changes to itinerary

Where it is impossible to provide the services contracted, the client will be offered alternative services, or compensated for their lack, or transported back to the pick-up point and compensated.  Compensation will not in any case exceed the value paid of the trip.

The principal person must advise GoFigueira Ltd immediately of any aspect of the goods or services supplied that are not as per the agreement.  

 

  1. Cancellation of booking

If any individual wishes to cancel, they  must notify us of this in writing. The date of cancellation is the date that the written confirmation is received by us and provided this is more than 180 days  in advance of the booking start date, the entire monies paid to us will be returned to the client.  If the cancellation is made 180 days or less in advance of the booking start date, then the following rules apply:

  • Between 91 and 180 days ahead of  booking start date    10% of full price plus deposit is due  and a refund will be calculated (see example below)
  • Between 31 and 90 days of  booking start date               40% of full price plus deposit is due  and a refund will be calculated (see example below)
  • Within 30 days  of  booking start date                           75% of full price plus deposit is due  and a refund will be calculated (see example below)

All of the above is subject  to GoFigueira Ltd retaining additional compensation for any costs incurred that it cannot recover: for example, such as having to pay penalty fees for cancelling equipment, service or facility rentals agreed on behalf of the client. The monies required for the cancellation fee will be taken from the monies paid for the entire group.

Example:  Client has booked and camp cost is £600 while deposit is £100 . Guest cancels 2 months before departure date and is not replaced by another. In this event, 40% of £600 (£240) plus the deposit £100), so £340 total,  is due (whether or not the full fee or deposit has been paid) and will be deducted  from the  monies returned to the client. Client remains responsible for paying the amounts due if these are not covered by amounts already paid.

 

  1. Cancellation under exceptional circumstances

In exceptional circumstances we may have to cancel your booking including there being insufficient numbers. If this should happen we would return to you all the money you have paid us. We will not cancel your booking during the three weeks prior to the booking start date unless:

  • You have not paid for your package in full
  • Your trip is influenced by events beyond our control such as war or threat of war, riots, effects of natural events (earthquakes, volcanic eruptions etc) epidemics, bad weather, technical problems to transport, closure of ports, terrorist activities or government action or similar events beyond our control.

We are not liable for compensation, payments, refunds or other costs associated with cancellation or alternation of travel arrangements you may incur because of our cancellation or for any other reason. We reserve the right to change your accommodation if necessary and we will do all within our power to substitute the booked accommodation with another of the same standard. 

 

  1. Complaints

If you have a complaint with the accommodation, equipment or facilities, please immediately inform us (or our local agent if we are not available for any reason) and we will do whatever is possible to rectify the problem.  If your problem cannot be put right on the spot, you must record the details of the complaint with us and/or the local agent and in our complaint book. We reserve the unconditional right to refuse a booking or terminate a person’s accommodation in the event of unreasonable conduct or complaints from neighbours etc.

 

  1. Other points:
  • Entry and leaving  times are flexible by agreement
  • For everyone’s comfort and safety, smoking is not allowed anywhere inside the accommodation or in the outside areas of the accommodation perimeter
  • Fire extinguishers and escape route information are provided – you must ensure everyone is aware of them and knows how to use them
  • Guests are responsible for the security of their possessions. We may provide a safe or lockers dependent on location.
  • Guests may not bring in  any other 3rd parties at any time unless with our agreement
  • In the event of failure of any devices , or breakage of any items, please contact us or the local agent to arrange repair/replacement
  • We cannot be held responsible for any interruptions to mains water, gas or electricity or temporary failure of appliances
  • Guests are responsible for looking after keys provided to them and loss of keys will be charged for
  • The accommodation will be cleaned prior to your arrival and communal areas cleaned on a daily basis  during  your stay

 

By completing the registration process and checking the appropriate box, I accept the above terms and conditions.

 

 

T&C 170502